How can we help?

Contact TRUOUXEX Support

Signed-in users can tap the headset button in the App to submit a ticket and follow its status. You can also email us.

Account questions

I forgot my password

When email recovery is available, the sign-in screen shows a password-recovery option. If that option is not shown, contact us from the registered email address.

How do I sign out another device?

Open Account → Account Security → Sign-in Sessions, then revoke sessions you no longer use or recognise.

How do I permanently delete my account?

Open Account → Account Management → Delete Account. See the full Account Deletion Guide.

Market data and content

Why does a price differ from another service?

Sources, symbols, market types, liquidity and update times may differ. Verify the pair and spot or futures market, then consult the original source.

What does a saved price threshold do?

It stores an above-or-below target rule in your account for reference inside the App. The current service does not monitor thresholds in the background or send iOS push notifications. Compare a saved threshold with the latest displayed market price manually.

Does news represent TRUOUXEX’s opinion?

No. Third-party news and project information are displayed for information only and do not imply endorsement, recommendation or a return guarantee.

Privacy and data controls

Manage profile data, watchlists, saved price-threshold rules, bookmarks, records and sessions in the App. See the Privacy Policy for details. Email privacy requests from your registered address with “Privacy Request” in the subject.

Security reminders

• TRUOUXEX Support never asks for passwords, verification codes, private keys or seed phrases.
• TRUOUXEX does not offer deposits, withdrawals, transfers or real-money trading and will never ask you to send assets.
• Do not install profiles or share remote screen-control access through unofficial links.
• After suspicious access, change your password, revoke other sessions and contact support.