1. Scope
This policy explains how we collect, use, retain and protect information when you use the TROUIX iOS App, visit this website or contact support. It does not govern independently operated third-party services.
2. Data we process
| Category | Examples | Purpose |
|---|---|---|
| Account and profile | Email address, hashed password credentials, display name, optional avatar URL, account identifier and sessions | Registration, sign-in, authentication, profile sync and security |
| Preferences and saved content | Language, display settings, watchlists, in-app alert rules, bookmarks, check-in status, tool records and reminders | Features requested by the user and cross-device continuity |
| Support and security | Support-ticket category, subject, messages and status; password, session and deletion requests | Support, troubleshooting and account protection |
| On-device data | Sign-in tokens in iOS Keychain, preferences in UserDefaults, cache files and timestamps | Keep users signed in, retain settings and manage cached content |
| User-authorised access | Add-only photo-library permission when a user saves a market snapshot | Save a user-generated image to the device photo library |
| Technical records | Request time, response status and necessary security or error records | Operate, protect and troubleshoot the service |
We do not collect bank-card details, deposit or withdrawal histories, wallet private keys or seed phrases through TROUIX. Never send passwords, verification codes, private keys or seed phrases to support.
3. Why we use data
- Provide registration, sign-in, watchlists, in-app alert rules, bookmarks, tool records and support;
- Remember language and interface preferences;
- Protect accounts, identify abnormal requests and prevent abuse;
- Meet applicable legal obligations and respond to valid legal requests;
- Process information with consent or as otherwise permitted by law.
We do not sell personal information or use it for cross-app or cross-website advertising tracking. The current App does not use an advertising identifier for tracking.
4. Retention, transfers and security
Account data is generally retained while an account remains active. Following account deletion, associated personal data is removed from active systems or anonymised. Limited records may be retained only where necessary for legal obligations, disputes, fraud prevention, security or backup rotation.
We use measures appropriate to the data, including access controls, credential hashing, session management, system Keychain storage and transport safeguards. No online service can guarantee absolute security. Infrastructure may operate outside your country; where required, we apply appropriate safeguards under applicable law.
6. Your choices and rights
- Access and correction: update profile and preferences in the App.
- Content controls: manage watchlists, in-app alerts, bookmarks, tool records and reminders.
- Photo-library permission: change add-only photo-library access in iOS Settings.
- Sessions: sign out or revoke sessions from Account Security.
- Account deletion: use Account → Account Management → Delete Account. See the Account Deletion Guide.
- Other requests: contact support@rocotechservices.online to exercise rights available under applicable law.
We may verify identity before fulfilling a request to protect against unauthorised access or deletion.
7. Children
TROUIX is not directed to children. Users below the minimum digital-consent age in their location should use the service only with a parent or guardian where permitted. If we learn that child data was processed unlawfully, we will take reasonable steps to delete it.
8. Policy changes
We may update this policy as the product, law or processing practices change. Material changes will be communicated through the App, website or another appropriate method, and the effective date will be updated above.
9. Contact us
Use “Privacy Request” as the subject and include your account email and request. Never include a password, verification code, private key or seed phrase.